How do I cancel my hotel reservation?
To cancel your hotel reservation, please send us a cancellation request via email or, if you have a GotoBus account, use our communication tool under ‘My Bookings’. Cancellation policies vary by hotel and room type. The cancellation policy will incur penalties, which are listed on your confirmation voucher and our website product page. 

The general cancellation policy is as follows: 
1. Cancellations received 7 days or more prior to the date of arrival will incur a penalty of 25% per room. 
2. Cancellations received between 3 and 7 days of arrival will incur a penalty of 50% per room. 
3. Cancellations received within 3 days of arrival will incur a penalty of 100% per room. 
4. Unused features are non-refundable. No-shows forfeit their entire payment.