How do I cancel my hotel reservation?
To cancel your hotel reservation, please send us a cancellation request via email or, if you have a GotoBus account, use our communication tool under ‘My Bookings’. Cancellation policies vary by hotel and room type. The cancellation policy will incur penalties, which are listed on your confirmation voucher and our website product page. 

The general cancellation policy is as follows: 
1. Requires a minimum no-show and cancellation fee of one night regardless of the hotel with which you book your reservation.
2. There is 6% handling fee add-on to the above penalties